Shipping Policy — Seven Sky Impex

Last Updated: 27 October 2026

Seven Sky Impex aims to process and dispatch orders in a timely manner. This policy explains our dispatch process, current shipping offer and delivery procedures for purchases made through https://sevenskyimpex.com/.

1. Order Processing and Dispatch

Our standard order dispatch timeline is 3–7 days.

Dispatch means processing the order and handing it over to the shipping or courier partner. It does not necessarily mean that the product will be delivered within 3–7 days.

Processing may require additional time if an order needs verification, a product is temporarily unavailable or further information is required from the customer.

We will communicate material delays as required by applicable law.

2. Free Express Shipping

Express shipping is currently free for eligible orders.

Customers will not be charged a separate express-shipping fee for orders covered by this offer.

If any destination restrictions or other conditions apply, they will be disclosed before the order is placed.

We may change or discontinue the offer for future orders, subject to applicable law and the terms applicable to orders already accepted.

Free express shipping does not guarantee delivery on a particular date unless that date has been expressly confirmed.

3. Delivery Timelines

Delivery time depends on the destination, courier availability, service coverage, public holidays, weather and other logistical circumstances.

Dispatch time and courier transit time are separate. Where available, delivery estimates or tracking details will be provided to customers.

4. Shipping Address

Customers must provide a complete and accurate delivery address and contact number.

If you discover an error in your address, contact us promptly at [email protected]. Address changes may not be possible once an order has been dispatched.

5. Order Tracking

Where tracking is available, we will provide tracking information or instructions after dispatch.

Courier tracking may take time to activate or update. If your order appears delayed or tracking is unavailable, contact us with your order number.

6. Failed Delivery

Delivery may fail because of an incorrect address, an unavailable recipient, unsuccessful delivery attempts or courier limitations.

Where possible, we may coordinate with the courier or contact you regarding another delivery attempt.

Any additional charges will be communicated transparently and applied only as permitted by the terms of the order and applicable law.

7. Damaged, Missing or Incorrect Orders

Please inspect your order upon receipt.

If the parcel appears damaged, or the product is incorrect, defective or missing, contact us promptly.

Please provide:

• Your order number or proof of purchase.

• Clear photographs of the product, packaging and shipping label.

• An unboxing video or other relevant video evidence, where available.

This evidence helps us investigate the matter and coordinate with the courier or supplier.

Please also consult our Return and Refund Policy. Nothing in our evidence procedure limits rights or remedies available under applicable law.

8. Delivery Delays

Severe weather, natural disasters, transport interruptions, public holidays, government restrictions or other circumstances beyond our reasonable control may delay delivery.

We will make reasonable efforts to assist customers and provide updates where available. Any cancellation or refund required by applicable law will be handled accordingly.

9. International Shipping

International shipping, if offered for a particular product and destination, will be subject to service availability and applicable customs, import, export and tax requirements.

Any known applicable shipping charges or other costs payable by the customer will be disclosed where required.

10. Contact Us

For shipping enquiries, tracking assistance or delivery complaints:

Seven Sky Impex
Website: https://sevenskyimpex.com/
Email: [email protected]
Phone: +91 7490099696
Address: GROUND FLOOR, PLOT NO. 202/A, VIP, MOTITALAV ROAD, KUMBHARWADA
GSTIN: 24AFNFS4085D1ZU