Version 1 · Last updated 31 October 2026

Return and Refund Policy — Seven Sky Impex

Last Updated: 27 October 2026

Seven Sky Impex aims to ensure that customers receive the products they ordered in satisfactory condition. This policy explains how to request a return or refund for purchases made through https://sevenskyimpex.com/.

1. Return Request Period

Customers should submit their return or refund request within 15 days after the date of delivery.

Please contact us as soon as you discover a problem with your order.

This is our standard return-request window. It does not reduce any longer period, statutory remedy or other right available under mandatory consumer-protection law.

2. Reasons for Return or Refund

Subject to review and applicable law, a return or refund may be considered when:

• The product arrives damaged.

• The product is defective or does not function as described.

• The wrong product has been delivered.

• The product materially differs from its description or agreed specifications.

• An item or part of an order is missing.

• An order is cancelled or cannot be fulfilled and a refund is due.

• Another reason for return or refund is recognised under applicable law or expressly agreed to by us.

Change-of-mind returns for correctly supplied products are subject to any product-specific return conditions disclosed at purchase and applicable law.

3. Required Photographs and Video Evidence

Photographs and video evidence are part of our standard return and refund verification process.

To help us assess a claim, please provide the following, as relevant:

1. Proof of purchase: Order number, invoice or order confirmation.

2. Photographs: Clear images of the product, packaging, shipping label and any damage, defect, missing item or discrepancy.

3. Video evidence: An unboxing video or other relevant video demonstrating the issue, where available.

For claims involving transit damage, missing contents or incorrect items, we recommend recording the unboxing process and retaining the original packaging.

If a particular form of evidence is unavailable, contact us and explain the circumstances. We may consider reasonable alternative evidence where appropriate.

Evidence requirements will not be applied in a manner that unlawfully removes a customer's statutory rights or remedies.

4. How to Request a Return or Refund

Step 1 — Contact us: Email [email protected] or contact us through the Website's designated customer-support channel.

Step 2 — Provide order details: Include your order number, delivery date, product name and reason for your request.

Step 3 — Submit evidence: Attach relevant photographs, video and supporting information.

Step 4 — Review: Our team will assess the request and may ask for reasonable additional information.

Step 5 — Return instructions: If the return is approved and the product must be sent back, we will provide the return address and shipping instructions.

Please do not send products to an unconfirmed return address.

5. Product Condition and Packaging

Where a return is required, please retain the product, accessories, manuals, tags and original packaging in reasonably good condition.

For defective, damaged, incorrect or otherwise legally eligible returns, the product's condition will be assessed in accordance with applicable law. Packaging or condition requirements will not be used to unlawfully defeat a customer's rights.

6. Return Shipping Charges

Responsibility for return-shipping charges depends on the reason for return, the terms disclosed at purchase and applicable law.

Where a product is defective, damaged, incorrect, materially misdescribed or otherwise qualifies for a legal remedy, return costs will be handled in accordance with applicable requirements.

For any permitted change-of-mind return, applicable return-shipping costs will be disclosed before the return is arranged.

7. Refund Approval and Processing

Once a refund request has been reviewed and approved, we will initiate the refund using the original payment method wherever practicable, or another mutually agreed lawful method.

The time taken for the funds to appear in your account may depend on the payment gateway, bank or financial institution.

We will communicate the refund status or transaction reference where available. Refunds required by law will be handled within the applicable legal timeframe.

8. Refund Amount

The refund amount will depend on the circumstances of the claim, the order and applicable law.

Where a full refund is legally or contractually due, we will refund the applicable amount, including relevant charges where required.

We will not make deductions prohibited by law.

9. Refund Not Received

If an approved refund has not appeared within the communicated processing period, contact [email protected] with your order number and refund reference, if available.

We will check the transaction status and assist with follow-up where possible.

10. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Cancellation may be possible before dispatch, depending on the order's status. If an order has already been dispatched, the return procedure may apply.

Any cancellation or refund required by applicable law will be honoured regardless of the order's processing stage.

11. Suspected Fraud or Misuse

We may investigate claims involving inconsistent information, suspected fraud or misuse of the return process. We may request reasonable supporting information before making a decision.

Any decision will remain subject to applicable consumer-protection law and will not override a customer's statutory rights.

12. Contact Us

For return, replacement or refund requests, contact:

Business Name: Seven Sky Impex
Website: https://sevenskyimpex.com/
Support Email: [email protected]
Phone: +91 7490099696
GSTIN: 24AFNFS4085D1ZU
Address: GROUND FLOOR, PLOT NO. 202/A, VIP, MOTITALAV ROAD, KUMBHARWADA
Grievance Contact: [email protected]

Please include your order number, delivery date, reason for the request and relevant photographs or video evidence.